Tills and Customer Service Assistant

Executive Mandate Specification

Till and Customer Service Assistant

Tunbridge Wells Garden Centre

Part Time

We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant at our Garden Centre in Tunbridge wells. The position is a hands-on role where you will be responsible for the smooth and efficient process of customer purchases and maintaining high levels of customer service. Previous retail experience would be useful but not essential.

As a Till and Customer Service Assistant, you will be responsible for

· Processing customer purchases through our tills efficiently and accurately

· Engaging openly with our customers with an energetic and can-do attitude

· Being able to provide exemplary and friendly till and customer service

· Being able to think ahead and anticipate customer needs by providing all the necessary materials at the till

· Being able to proactively respond to a situation ensuring a consistently high customer experience across all tills

· Helping our customers with any queries they have and promoting the Diamond Club membership

· Organising customer deliveries

· Assisting customers with advice and carry to car

· Collecting customer trollies and maintaining the centre with adequate baskets and trollies throughout the day

· General shop floor maintenance and housekeeping

· Stock replenishment and merchandising

You should be able to work on your own initiative, under pressure at a fast pace, in a team or individually and have a flexible approach.

We pride ourselves on excellent customer service and on delivering an exceptional and unique retail experience. As the ideal candidate, you will be immaculately presented, professional and friendly with a genuine interest in dealing with the public. Our customers are our main priority, so therefore you will be someone who is passionate about customer service, polite and outgoing, and someone who will always put our customers first.

Job Type: Part-time

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Store discount

Schedule:

• Flexitime

Ability to commute/relocate:

• Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship