Executive Appointment Mandate
ID: EX-1008449853521
Customer Service Advisor/ IT Support
Compensation Bracket
£23,000 - £23,000
Tenure & Discipline
Executive Full-Time
Jurisdiction
United States
Statutory Visa Pathway
US Immigrant / H-1B
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Official Verified Employer • $0 Candidate Fees
Executive Mandate Specification
Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Start Date: February/Mach 2023
Role:
- You will be speaking to clients via phone, live chat and email
- You will act as the prime customer contact point for all query types
- Keeping clients up to date throughout
- Escalating issues in a timely manner
- Handle and resolve end to end customer enquiries aiming for a first time fix
- Clearly communicate timelines
- Liaise with internal teams
- Actively manage the back office/admin to make sure that customer service levels are met
Benefits:
- 25 days holiday + Bank Holidays
- Option to buy/sell holiday days
- Great progression opportunities - move to management of specialize within a certain team
- Company bonus
- Pension Scheme
- Life Assurance
- Income protection
- Childcare vouchers
- Enhanced maternity/adoption leave
- Online discounts
- Eyecare vouchers
- Paid time off for volunteering
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Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
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