Customer Support & Administration

Executive Mandate Specification

Receptionist/Administration

Basic £25,000 - £30,000 - Full-time permanent position - 9 - 5

Office Based - Weston Super Mare (Tuesday-Thursday)

Monday & Friday remote working

Who We Are

Virtual HQ is one of the largest Virtual Office specialists in the UK, we provide Virtual Offices and complimentary services to corporate customers both around the UK and Internationally. We have grown rapidly since launching in January 2016 and continue to expand our network of 110+ locations throughout the UK.

Overview

We are looking for 3 energetic, driven, friendly members of staff to join our exciting, rapidly growing team. As a member of the team you will handle all head office inbound calls, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. The role also will include supporting the head office team at busy times to ensure the smooth and effective running of the business.

The ideal candidate will be confident in communication with a professional, friendly and caring approach along with a positive and "can do" attitude. This will be a fast paced role so we are looking for someone who is able to multitask, is a team player and can maintain their sense of humour at busy times.

The 3 roles will differ slightly but ideal applicants:

• Must have at least 3 years experience of working in admin or customer service
• Exceptional communicator both via email and phone
• IT literate, experience with CRM software
• Strong administration & organisational skills
• Prior experience working within Gsuite (Google Drive, Sheets, Docs) would be preferable
• Able to prioritise & manage your time effectively, and work to deadlines
• Abundance of common sense and logic

Now that the boring bit is out of the way. To put your attention skills to the test and to ensure you have taken the time to fully read this job listing...we would like you to mention something about fruit in your covering letter. It can be as simple as your favourite or least favourite type of fruit or even a very short story about the adventures of an apple. We don’t take ourselves too seriously - and this is not some kind of psychological screening test, we would just be interested to know, that's all.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Yearly bonus

Work Location: Hybrid remote in Weston-super-Mare, BS24 8EE

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship