Contact Centre Sales Advisor - Stoke On Trent

Location: Stoke-on-Trent Contact Centre

Salary: £22,652 Basic Salary plus uncapped commission and Vodafone benefits

Hours: 37.5 hours a week - Monday to Sunday

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.

What you’ll do

We are recruiting across our voice channel where you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our award-winning Telesales and Retention estate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs. Growing and expanding our customer base.

• Building rapport on the phone whilst ensuring security compliance is met
• Finding product solutions based on establishing customer needs & achieving KPI’s
• Offering outstanding service to drive great customer satisfaction
• Utilise tools and processes appropriately
• Strive to meet defined metrics for productivity, quality, and customer experience.
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
• Undertake regular learning and development and align with company and FCA requirements
• Always adhere to company and regulatory policies and guideline
• Partaking in Vodafone’s security vetting process whenever required

Who you are
You will be playing a crucial role within the Retention and Telesales teams so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast-paced role so resilience is key, being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience isn’t essential as sales skills can be taught in role.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.