Customer Service Advisor

Executive Mandate Specification

Job description

Customer Service Advisor – Dunstable – Bookings Agent

Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team delivering amazing guest experiences by converting calls into hotel bookings. With regular start dates to suit you, it’s time to use your retail and customer advisor experience to move up.

PAY RATE:
£21,000 annual salary, based on a 37.5 hour week

CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!

SHIFTS:
Monday-Friday 9-5, get your weekends back!

LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.

Why you’ll love it here:

• Hone your skills: Our professional training programme 2 weeks before you start gets you set up for success
• Get work/life balance: Get the structure you need for life outside of work with regular hours.
• Carry on your development: Enjoy progression across our business with longer term career paths available to you as well as our free apprenticeships
• Enjoy daily Perks: Free car parking on site, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.

What you’ll do:

Alongside our team of Customer Service Advisors in Dunstable you’ll be working together to answer calls and emails. Your confident and engaging telephone manner will help our guests rest easy knowing they’re with the UK’s number 1 hotel brand.

Here there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Job Types: Full-time, Permanent

Salary: £22,050.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee stock purchase plan
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Dunstable: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship