Information Technology Support Engineer

Executive Mandate Specification

We are looking for a talented IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our employees and customers. You will need to be able to troubleshoot and resolve hardware and software issues and maintain client networks and systems.

Your responsibilities will include the following:

▪ 1st and 2nd Line technical support (phone, email and in person)

▪ Logging of support tickets for all issues flagged, including daily checks.

▪ Management of incidents.

▪ Building of user equipment (Laptops)

▪ Documentation; procedures, configurations, training.

▪ Maintaining an orderly and tidy working environment for all areas under the control of the IT Department.

▪ Ownership of 1st and 2nd Line Support processes. For example, starter, leaver and transfer processes.

You will thrive in this role if:

▪ You have good knowledge of Windows 10 & 11 (Configuration & Support)

▪ You have good knowledge of Microsoft Office 365 (including Admin Portal)

▪ You possess strong written and verbal communication skills

▪ You are confident in supporting all levels of the business

▪ You have experience in writing technical and procedural documentation

▪ You have Active Directory user management experience

▪ You have over two years of experience in configuring and setting up PCs and laptops

▪ You have experience of automation processes

▪ You have a general understanding of LAN, WAN, DHCP, DNS

Job Types: Full-time, Permanent

Salary: £25,000.00-£29,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Monday to Friday

Application question(s):

• This job is based in our offices in Malvern, Worcestershire and will also involve some travel to visit our clients. It is essential that you are able to come into the office on a daily basis as this is not a remote working position. Will you be able to reliably commute to Malvern for this job?

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 31/03/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship