Customer Service Assistant

Executive Mandate Specification

Customer Service Assistant - Job Description

Working for Traditional Glaze Solutions Ltd T/A Woodcraft Windows :

Woodcraft Windows are a successful and established supplier of timber windows and doors with our Head Office based in Wheatley, Oxford with additional showrooms in North London, Cambridge and Harrogate.

Due to the continued growth of the business, we are now looking for an experienced Customer Service Assistant to join the team at Oxford on a full-time basis.

The role will include the following:

• Manage all incoming customer queries and questions.
• Provide appropriate service and information to customers or referring customers to other departments, as required.
• Resolving customer complaints – consulting with sales, installation, and project managers.
• Maintain CRM database by entering and updating customer & project information.
• Assist estimating department with quotations and checking product availability.
• Liaise with customers throughout the sales, installation and post sales process.
• Be the customers representative within the company.
• Always provide excellent customer service.
• Handling payment transactions.
• Adhere to all company policies and procedures at all times.

This is an excellent opportunity to join a successful, local employer that will offer fantastic ongoing career progression, both within this role and other areas of the business and applicants will have an excellent telephone manner and experience in a phone based role, coupled with superb customer service skills and a warm and confident approach. You will also be IT literate.

Hours are, Monday – Friday, 8.00am and 5.00pm, with 60 minutes break throughout the day.

To apply for this position, please send a copy of your CV and a covering letter or email to Woodcraft Windows, Unit 28, Wheatley Business Centre, Wheatley, OX33 1XW or career@woodcraftwindows.co.ukmarked for the attention of the General Manager.

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Reference ID: WW-CSA-0323

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship