Customer Services Advisor

Executive Mandate Specification

Resolving and responding to customer queries using e-mail, live-chat, telephone and other channels.

Based in our Goring office and working in our busy, friendly customer services team, you will be responsible for investigating and replying to queries and complaints from purchasers, partners and suppliers.

You’ll also work closely with colleagues and team leaders to share information, arrange payments, solve problems and escalate issues.

A well organised approach is essential to ensure you meet your targets, and you will also need strong administrative and IT skills to maintain and update records.

Experience in a customer focused role is essential, and to succeed you will also need:

• Good spoken and written English
• Initiative and problem solving skills
• The ability to work to deadlines and targets
• Resilience, flexibility and attention to detail

We support our customers from 8.00am to 8.00pm seven days a week. Working hours are 37.5 per week. Various shift patterns are available and most involve some weekend working. Occasional overtime is available during busy periods.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship