FTD (Freight Tracking) Coordinator

FTD Coordinator - Toyota

The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, Customers, and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we are dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in helping to make us the employer of choice.

Due to increased growth, we are looking to recruit a number of Freight Tracking (FTD) Coordinators based at our client’s site at Findern, Derbyshire (DE1 9TA) with the following shift patterns; Monday to Friday 06:00-14:00, 14:00-22:00 and 22:00-06:00.

Unfortunately, the site does not benefit from a good public transport service, so your own transport is essential.

Along with a competitive rewards package and excellent benefits, you will receive all the support and career development opportunities you need to excel at what you do. The position will offer a salary of £26,400.

If this sounds like the opportunity you have been looking for then please get in touch today.

The role
You will be part of a team delivering an effective Freight tracking service within a busy logistics environment. Maintaining the highest levels of communication and professionalism with both internal and external Customers, you will be a trusted first point of contact. Experience of IT systems, including Excel and PowerPoint, would be an advantage.

We offer a full 24-hour support service, so you will be required to work a 3-shift system on a Monday to Friday basis.

What we offer:

• A competitive salary of £26,400 per annum
• 25 days’ holiday plus Bank Holidays – pro rata
• Company pension
• A full career development and training programme
• Exclusive rewards platform including health and lifestyle benefits
• Access to a benefits and rewards discount scheme offering discounts online and in-store
• Commitment to promoting and protecting the mental health of all our employee
• Free on-site parking
• Free corporate uniform

Key Responsibilities:

• Check completed manifest paperwork for 100% accuracy against planned parts collection data.
• Ensure all Customer reports are completed accurately and distributed on time.
• Accurately enter data into the Freight Tracking system, monitor and update as required.
• Adhere to the customers escalation process in a timely manner.
• Filing load sheets according to route and manufacturing plant destination.
• Responding to and resolving customer issues and queries quickly without disruption and escalating any potential issues to your line manager in a timely manner

Health and Safety:

• Supporting onsite safety escalations from stakeholders
• Ensuring all Health & Safety procedures are adhered to and suggesting improvements where possible

Key Requirements:

• Able to communicate information clearly, concisely, and accurately; asks questions to ensure understanding.
• Able to deliver an effective customer service both internally and externally
• Have a calm and professional attitude when dealing with difficult situations
• Able to be respectful, courteous, and inclusive of all colleagues; a strong contributor to the team’s successes.
• Have the energy, ambition, flexibility, and determination to succeed
• Be computer literate on Microsoft programs (preferred but not essential as full training will be given)
• Be able to work unsupervised
• Be flexible with the ability to work an alternative three shift system
• Continuously looking for opportunities to improve process or procedures to improve the efficiency or effectiveness of the business, the role or customer service.
  

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.